SalesforceTechnology
Salesforce says customer support shrank from 9,000 people to about 5,000
LayoffCompany stated
Marc Benioff said Salesforce had cut customer support from 9,000 people to about 5,000 because the company needed fewer of them. CNBC reported that he had also said AI was already doing as much as half the work at the company.
“I've reduced it from 9,000 heads to about 5,000, because I need less heads.”
The original
AI was behind over 50,000 layoffs in 2025 — here are the top firms to cite it for job cuts
CNBC · Sawdah Bhaimiya · 21 Dec 2025